Job Description

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Technology **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $87,400.00 - $144,400.00 **Target Openings** 1 **What Is the Opportunity?** We are seeking a dynamic Business Systems Consultant to join our Risk Management Information Services (RMIS) Operations team as a Fronting Carrier Relationship Manager. You will play a crucial role in developing and enhancing products and services for Travelers National Accounts and Constitution State TPA Services (CSS). Collaborating with IT partners across Agile and non-Agile frameworks, you will deliver innovative solutions to meet the needs of internal and external customers. **What Will You Do?** + **Data Management and Delivery:** + Oversee carrier loss data file delivery, including Inception To Date / Financial Draft and activity files. + Manage regulatory data file delivery, including NCCI Medical and Indemnity Data Calls, Medicare, and CA WCIRB. + Coordinate Inventory Assumption onboarding and test file production data delivery. + Serve as the point of contact for carrier data needs per CSS contracts. + Ensure data quality for all delivered files. + **Development and Enhancement:** + Participate in the development of key products and services, such as fronting carrier data services, inventory assumption onboarding, regulatory reporting, and modernization of internal tools. + Collaborate with IT partners to evaluate project requests and recommend improvements. + **Project Coordination and Documentation:** + Assist in creating comprehensive project documentation. + Participate in Agile refinement sessions and write Agile user stories. + **Meeting Coordination and Participation:** + Organize and manage monthly touchpoint meetings. + Prepare for stewardship carrier meetings and provide necessary documentation. + Engage in or lead meetings internally and externally. + **Subject Matter Expertise and Process Improvement:** + Develop expertise in RMIS products and services. + Assess changes, recommend improvements, validate solutions, and manage troubleshooting. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Bachelor's degree in business, MIS, or related field preferred. + Five years of experience supporting business technology systems preferred. + Advanced business perspective and understanding of the property casualty industry. + Intermediate proficiency in technology, analytical thinking, relationship management, communication, facilitation, teamwork, conflict management, change management/resilience, and risk-taking. + Strong collaboration skills with IT partners. + Ability to work independently and manage multiple projects. + Experience in Agile methodology is a plus. + Excellent communication skills for effective meeting participation and documentation. + Strong data analytics skills. + **Preferred Technical and Application Skills:** + **Data Analytic Tools:** SQL, Beyond Compare, KNIME, MicroStrategy, Qlik View, Qlik Sense, Microsoft Excel, Microsoft Access + **Work Management Tools:** JIRA or equivalent, AI tools, Visio, Teams, SharePoint, OneNote, PowerPoint, Word, Outlook. **What is a Must Have?** + High school diploma or equivalent required. + Three years of experience supporting business technology systems required. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit .

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