Job Description
A well-established company in the warehousing, distribution, and fulfillment industry is seeking a
Customer Service Representative to join their team in
Cranbury, New Jersey 08512 . This role is ideal for someone who thrives in a fast-paced logistics environment and has experience supporting both customer communications and basic billing functions.
Full-time Onsite Contract-to-Hire Pay Rate: DoE Schedule: Monday-Friday, 8 am – 5 pm Position Overview: The Customer Service Representative will serve as a key contact for clients, ensuring timely updates, order accuracy, and support across logistics and billing operations. You’ll work closely with internal departments to resolve issues and provide exceptional service.
Key Responsibilities: - Act as the primary point of contact for client inquiries via phone and email
- Provide real-time updates on orders, shipments, inventory, and delivery timelines
- Investigate and resolve issues related to orders, delays, discrepancies, or returns
- Coordinate closely with warehouse and logistics teams to meet service expectations
- Support billing activities including reviewing service logs, preparing invoices, and addressing billing inquiries
- Reconcile basic billing discrepancies and escalate more complex issues as needed
- Maintain accurate records of all client communications and service activities in internal systems
- Assist with onboarding of new client accounts and ensure proper documentation setup
Requirements: - High School Diploma, GED, or equivalent.
- 2+ years of customer service experience, preferably in logistics, warehousing, or distribution
- Experience with billing or invoicing processes is strongly preferred
- Strong attention to detail and accuracy in both communication and data entry
- Proficient in Microsoft Office; experience with Warehouse Management Systems (WMS) is a plus
- Excellent communication, organizational, and problem-solving skills
- Ability to manage multiple priorities and work independently
- Bilingual (English/Spanish) is a plus
About ProStaff We are a fast growing and successful agency that treats all its clients and candidates with a personal touch. ProStaff Workforce Solutions is a group of industry experts—many hailing from larger agencies—who know their business well and enjoy working in a more hands-on and flexible environment, with attention to detail. Our mission is to match quality people with quality jobs and quality companies to maximize productivity and profitability. We develop long-term relationships and provide a level of customer service and expertise that instill confidence and trust in our client companies and candidates.
Our Values • Integrity
• Commitment
• Quality
• Diversity
Benefits for eligible employees • Direct deposit
• Weekly pay
• Medical benefits
• 401(k) Plan
Please visit us at to explore all opportunities.
#IND4
Job Tags
Weekly pay, Full time, Contract work, Work at office, Flexible hours, Monday to Friday,