Job Title: Project Manager - Service Delivery Transition
Location: Tampa, Florida (On-site)
Employment Type: Full-time
Department: Colleague Services / Service Delivery
Job Summary:
We are seeking a highly organized and proactive Project Manager to lead and manage the transition of service delivery responsibilities from one team to another. This role is critical to ensuring a smooth and efficient transfer of processes, including potential moves between locations, while meeting all project tollgates and readiness criteria.
Key Responsibilities:
Manage end-to-end transition of service delivery work, including all tollgates and milestones.
Develop and maintain detailed project plans to ensure successful execution.
Schedule and facilitate routine project meetings to monitor progress and address risks or issues.
Organize stakeholder alignment meetings and ensure clear communication across all parties.
Partner with site-level subject matter experts (SMEs) to validate training implementation, readiness testing, and other key transfer elements.
Ensure all checks and balances are in place for a seamless transition of responsibilities (e.g., separations processes or other colleague services functions).
Required Qualifications:
Proven experience in Colleague Services or Service Delivery , including transitioning work across teams or locations.
Strong project management skills with the ability to manage multiple stakeholders and competing priorities.
Experience developing and managing project tollgates and conducting readiness assessments.
Excellent communication, facilitation, and organizational skills.
Preferred Qualifications:
PMP or similar project management certification.
Experience in service delivery transitions within a global or large-scale environment.
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